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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brett Farrell

December 28, 2025

5  out of  5
rating by Brett Farrell
"Very helpful and was able to get rates lowered."
We responded:
"We’re thankful for your feedback! It’s our pleasure to help you with your insurance needs and getting your rates lowered. If there is anything else we can do to help, please let us know!"
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Roberto Valdes

December 22, 2025

5  out of  5
rating by Roberto Valdes
"This has been the best experience I have had after switching insurance providers. Connor’s team runs like a well oiled machine. Collin was awesome withwalking thru the process of getting me switched over, and Connor performed an onboarding call after to welcome me and go over everything. Very impressed!"
We responded:
"Roberto, thank you for your gracious review! We are happy to have you as one of our valued customers. Our aim is to provide you with the best experience, simplifying things as we walk thru the process, and running like a well oiled machine! We look forward to assisting you in the future!"
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Barb Baker

December 17, 2025

5  out of  5
rating by Barb Baker
"I had.a question concerning our policy. Conner was quick to reply."
We responded:
"We appreciate your review! We aim to help our customers with what they need in a quick and timely manner! We look forward to continuing with assisting you with your insurance needs in the future!"
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Jared Woodruff

December 12, 2025

1  out of  5
rating by Jared Woodruff
"Started off great, then ended horrible. Insured our house and cars, great rates, but poor communication. State Farm decided to not continue our home coverage 3 weeks after starting the policy. Had to deal with checks not being cashed. Just a royal pain. They could have handled it better and more professional. State farm lost my business forever. Edit: I appreciate the call from Connor to listen and understand what went wrong for all the reasons, life really sucks. But even with their excuses and processes, nothing changed for me, so I'm moving on from State Farm, I've had enough."
We responded:
"We’re very sorry to hear about your experience. It seems that there was a misunderstanding on how policies are submitted and how underwriting and external surveys of the properties work. Your check was not cashed because your escrow company waited 10 days to get the check sent out to us, and the policy went into declination during that timeframe. We aim to provide a simple and professional experience and will look to continue improve our direct communication with customers during this process."
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Josh Bliven

December 10, 2025

5  out of  5
rating by Josh Bliven
"Very helpful and knowledgeable team, easy to work with that has made every transaction seamless."
We responded:
"Thank you for your gracious review, Josh! Our goal as a team is to be helpful and knowledgeable, easy to work with, and make every transaction as seamless as possible!"
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Tina Herman

December 8, 2025

5  out of  5
rating by Tina Herman
"I talk to Collin on the phone this morning, very nice and professional. He passed my email on for verification and I received the paperwork needed in record time."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with professional and record time service! If there is anything else we can do for your insurance needs, just let us know!"
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Leslie West

December 8, 2025

5  out of  5
rating by Leslie West
"Top Tier! Professional and extremely responsive. 🤩"
We responded:
"Leslie, thank you so much for your generous review! We are happy to hear that you have had a top Tier experience with our agency! Our aim is to be professional and extremely responsive in helping our valued customers with their needs!"
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Michael McKinnie

December 5, 2025

5  out of  5
rating by Michael McKinnie
"Collin did an exceptional job getting me re-established with State Farm. He was consistent (even when I admittedly wasn’t) without being “pushy” whatsoever, and really considered what I needed. I was previously with State Farm for a couple of years with another local office, but switched to a certain big name competitor due to getting a better rate. After that 6 months and some issues with their customer service, I was ready to come back to State Farm. Great rate, equal or better coverage, and glad to be working with a local office again. I didn’t even realize there was more than one office in Taylorville, but I’m glad I was connected with Collin. Connor called for an onboarding call to make sure everything was square and explain how his office operates. This was an appreciated gesture and really helped establish the client relationship. It was a very informative call, and I can tell Connor takes pride in his office and his agents. It reassured me that I made the right decision. All that said - I highly recommend Connor’s office. Glad to be doing business with them."
We responded:
"Thank you for your generous and gracious review! Our agency aims to provide consistent, helpful, and informative information and recommendations when working with customers. We really consider what you need by having rapport-building conversations that often result is getting you better coverage and a great rate, which can help reassure that you are making the right decision! We appreciate you as a customer and look forward to assisting you in the future!"
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Adam Sharpe

December 5, 2025

5  out of  5
rating by Adam Sharpe
"Great insurance agents for State Farm. Saved me a lot of money on both vehicle and home insurance. Great rates. They walk with you through the whole process."
We responded:
"We are happy to hear about your experience with our office! We aim to be great insurance agents by walking you through the whole process, help with personalizing the best coverage for you, and help save a lot of money on your vehicles and home with great rates!"
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Andy Vasquez

December 2, 2025

5  out of  5
rating by Andy Vasquez
"Great customer service. Great explanation of the process and product."
We responded:
"Thank you for your 5-star review! A major focus in our office is providing exceptional customer service by providing simple and great explanations. We look forward to assisting you in the future!"
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Cynthia Brandt

December 1, 2025

5  out of  5
rating by Cynthia Brandt
"Quick response to my question."
We responded:
"Cynthia, thank you for your review! We take pride in making sure we are working hard to give our customers quick and accurate responses! Looking forward to continuing to assist you in the future!"
Profile photo of Sou-yie Chu (Maury)

Sou-yie Chu (Maury)

November 28, 2025

5  out of  5
rating by Sou-yie Chu (Maury)
"I've recently bought my car and home insurances from this agency. During the search process, they were proactive, friendly, and professional. I felt that they can be trusted to provide good services when I need them."
We responded:
"Sou-Yie, thank you for reviewing our State Farm office! We aim to provide a proactive, friendly, and professional experience for all of our customers! Thank you for trusting us with your insurance needs. We look forward to providing good service whenever you need!"
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ROSEANN HERNANDEZ

November 24, 2025

5  out of  5
rating by ROSEANN HERNANDEZ
"Connor was great and professional at details and answered our questions. Great Team"
We responded:
"Thank you for your 5-star review! We aim to provide great and professional details, while answering all of your questions! We are grateful to have you as one of our valued customers!"
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Stan Clarry

November 14, 2025

5  out of  5
rating by Stan Clarry
"Connor was very professional and he explained things well"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; our goal is to provide a professional experience, while keeping things simple by explaining things well to our customers! Looking forward to assisting in the future."
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Kelsey Washington

November 14, 2025

5  out of  5
rating by Kelsey Washington
"Connor is great to work with. If I have to add or change something its so easy. Its done with one message. Would definitely recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We are so happy to hear that you have experienced how easy it is take of something with our office - that is one of main focuses in the office!"
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Jim Hovis

November 13, 2025

5  out of  5
rating by Jim Hovis
"Will good sitting up all my insurance. I will pass them on to ather clients that I know. That Connor Metcalfe offers was great to me and my wife."
We responded:
"We’re honored by your positive feedback! We are happy to have helped you get your insurance setup. We greatly appreciate your referrals, you, and your wife! Looking forward to working with you moving forward!"
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Chuck Evans

November 6, 2025

5  out of  5
rating by Chuck Evans
"Very helpful with details."
We responded:
"Thank you for you 5-star review, Chuck! We are always here to provide help and clearly explain things in detail for you! We look forward to helping you out in the future!"
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Bob Gribble

October 27, 2025

5  out of  5
rating by Bob Gribble
"Isaiah was very helpful and personable."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Theresa Gribble

October 27, 2025

5  out of  5
rating by Theresa Gribble
"Very informative about office and personnel. Great to have a voice with a name"
We responded:
"Thank you for reviewing our State Farm office! We value knowing our customers, helping them with their needs, and giving informative communication about our staff, coverages, and next steps! We look forward to having you as one of our valued customers!"
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Garrett McKinney

October 26, 2025

5  out of  5
rating by Garrett McKinney
"Connors been very helpful getting my wife and I set up for our vehicles, especially during an unfortunate circumstance time. He's very knowledgeable and gets things done very quick while breaking down the explanation of benefits."
We responded:
"Thank you for taking the time to share your thoughts! We aim to help out with setting up your insurance and happy to have helped with your vehicles. We want to provide knowledgeable and timely service with simple explanations of benefits! We look forward to working with you in the future!"
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Betty Compton

October 20, 2025

5  out of  5
rating by Betty Compton
"Both Connor and Erin were very helpful. Connor got me more coverage than i had previously with lower deductible. I was very pleased with him. Erin helped me through the process of canceling my previous policy and was very helpful with setting up my state farm app. I am very pleases with the service i received"
We responded:
"Betty, we appreciate your review! We are glad we helped with getting you more coverage and lower deductibles, as well as helping with a smooth transition to our office!"
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Megan Sun

October 16, 2025

5  out of  5
rating by Megan Sun
"Great staff, great company!! 👏🏽"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Paul Bunton

October 15, 2025

5  out of  5
rating by Paul Bunton
"Carter handled everything perfectly for us for our home and 3 autos. He made the transition from another company to State Farm an easy process. He addressed all of our concerns in a very professional manner. We appreciated his honesty and concern for our personal needs. It was a plus to speak with Connor who discussed information about the staff as well as the proper procedure to file claims, etc. So far we are totally impressed with the office."
We responded:
"Paul, we’re honored by your positive feedback! Glad we were able to help address all your concerns in a professional manner and that the transition was smooth for your home and 3 autos. We believe in honesty and focusing on finding solutions for your personal needs, while giving you the proper procedures, steps, and information to have confidence in our services! We are happy to have you as one of our valued customers!"
Profile photo of Janice Repscher

Janice Repscher

October 15, 2025

5  out of  5
rating by Janice Repscher
"Love that my State Farm Office is right here in town and I can rely on Corey to get my requests taken care of right on the spot. He's definitely a good neighbor!"
We responded:
"Thank you for reviewing our State Farm office! We are happy to be right here in town to take care of any requests, right on the spot! We are looking forward to continuing to be your Good Neighbor!"
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Laurie Borchardt

October 13, 2025

5  out of  5
rating by Laurie Borchardt
"Great people working at this company. Very informative and kind."
We responded:
"Thank you for your review, Laurie! We are pleased to hear that we are able to help provide informative and kind service - those are large focuses within our office!"